Terms & Conditions
Introduction
Welcome to Freshners. By visiting our website or placing an order with us, you agree to the following terms and conditions. Please read them carefully before proceeding.
Freshners is a sole proprietorship owned and operated by Sarthak, based in Mumbai, India, operating under the brand name Freshners and registered under FSSAI.
Our Products
Freshners offers a range of premium, home-made food products including Mukhwas (mouth fresheners), Masalas, Dried Berries, and Premixes. All products are made in-house using carefully sourced, high-quality ingredients.
All products are food items and subject to FSSAI regulations. We take the quality and safety of our products seriously and maintain high standards at every step of production.
Placing an Order
All orders are currently placed through WhatsApp. By initiating an order, you confirm that you are at least 18 years of age or placing the order with the consent of a parent or guardian, that the information you provide is accurate and complete, and that you have read and accept these Terms & Conditions.
An order is confirmed only after you receive an explicit confirmation from Freshners via WhatsApp. We reserve the right to refuse or cancel any order at our discretion.
Custom & Bulk Orders
Freshners accepts custom orders including personalised packaging, labelling, and product combinations — especially for weddings and events. For custom orders, a minimum advance payment may be required to begin production. Custom orders must be placed at least 5–7 days in advance. Once a custom order is confirmed and production has begun, cancellations may not be accepted. Minor variations in colour or texture of natural ingredients may occur and do not constitute a defect.
Delivery
Freshners currently delivers within Mumbai. Delivery timelines will be communicated at the time of order confirmation. We are not liable for delays caused by factors outside our control including weather, transportation disruptions, or incorrect address information provided by the customer. Delivery charges, if any, will be communicated prior to order confirmation.
Returns & Refunds
As Freshners products are perishable, home-made food items, we do not accept returns once an order has been delivered. However, if you receive a product that is damaged in transit, incorrectly packed, or clearly defective in quality, please contact us within 24 hours of delivery via WhatsApp with photographs of the issue. We will review and resolve the matter at our discretion, which may include a replacement or store credit.